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Commercial Furniture | Cafe Chairs

+1 704 469 5066

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FAQs

GENERAL INFORMATION:

 

What clients have you supplied to?

We have supplied commercial hospitality furniture to a wide range of clients including hotels, restaurants, bars, social clubs, cafes throughout the US. For client references please email us at sales@stylenagtions.com or head go our instagram @stylenations_inc to view some of the projects we've worked on.

How long has StyleNations been in business for?

We have supplied hospitality furniture for over 14 years and have a renowned reputation in the industry for our high standard of quality and outstanding customer service.

Can I view your products in person?

Of course you can. Please contact your local sales representative to ask to view a sample and for sit tests on items we have available.

Can StyleNations match a competitors price or beat it?

We are confident to say that our pricing is very competitive in the market and welcome you to challenge us to beat a lower price you have seen elsewhere on the same product.

Who can buy from StyleNations?

We primarily sell to commercial customers due to the quantities required to manufacture but if you need a small number of chairs, we would be more than happy to sell them to you however they will need to meet our minimum order requirements. A low quantity fee may apply.

Can I custom order furniture?

Yes. A large proportion of our products are customizable. Depending on the product you can customize almost any element of the design. You can choose the color, the type of fabric, the finish, the frame shape and in some cases we can change dimensions to meet your requirements. Get in touch with one of our sales representatives and they will be more than happy to talk you through the possibilities.

Can you create my own design of furniture?

We have been known to help interior designers and furniture designers realize their ideas. If you could provide your 3D drawings or simply an idea, or hand drawing we can bring your vision to life. Our product development team can work with you to create your own designs.
 

ORDERING INFORMATION:

How can I place an order?

If you are interested in ordering a product please add it to your online enquiry list, fill out your details and submit your enquiry. Your enquiry will be sent to us and one of our sales representatives will be in touch within 24 hours to provide a quotation. Once you have decided to proceed, we will then issue an invoice for your order. Alternatively, for larger projects or custom items please contact your local rep or us directly through the contact us page.

What payment methods are accepted?

We accept all major credit cards (fees apply). We aslo welcome wire transfers and checks.

How can I obtain pricing information?

First select your desired products in our range, on the product page click 'Add to Enquiry List' next to the product image. You can 'continue shopping' and when you finish selecting the products you are interested in, click the heart icon on the top right hand of the website (**you'll see the number of products selected next to the heart icon). On the enquiry submission page, specify and 'update quantity', fill out your details in below form and submit. Our sales representatives will contact you right away with the information you need.

What happens after I submit my enquiry?

Your enquiry will be sent to us and one of our sales representatives will be in touch with you within 24 hours to answer your questions and provide a quotation. Once you have decided to proceed, we will then issue an invoice for your order. For products specially manufactured to customer specifications or any products modified to customer specifications require a deposit of 50% of the value of the goods and cannot be cancelled. Residential orders require 100% upfront.

DELIVERY INFORMATION:

How long are delivery times?

Most bespoke orders can be delivered within 12-14 weeks of order placement; however we have the flexibility to produce to shorter time frames on occasion.

Can I pick up my order?

If you would like to collect your order instead of having it shipped directly to you, items can be picked up from one of our local warehouses. Please know handling and port charges will apply. Full payment is required prior to collection and you will be advised when your goods are ready to collect. If you do n ot collect on time, storage fees may apply.

How are my items delivered?

We carefully choose the delivery service that is best to ensure that your order is delivered in premium condition. Orders are shipped from our supply warehouse via parcel or by truck.

Where do you ship to?

We ship to all locations across the US - International deliveries can be arranged but please speak to one of sales representatives in advance.

Do I have to pay for delivery?

Yes. Delivery costs are charged additionally to your order.

How much is delivery?

Delivery cost is highly dependent on quantity of your order and location. 

When will my order be dispatched?

For custom made products, please refer to the specified lead time of the product. Once it arrives in our warehouse, you will be notified by email with the tracking number which will inform you of how long it will take to arrive at your delivery address.

Can I specify a delivery time?

Delivery times are done so during working hours 9 am-5 pm, Monday to Friday. If you require a special time window additional charges will occur. Please call us if you have any questions.

Do you deliver upstairs?

Delivery will be curbside, that is, to your front door only. For heavy or bulky items you may need help to carry the furniture inside. It is your responsibility to check that your furniture will fit inside. For special delivery needs please contact us for a quotation, additional fees will apply.

Are my products assembled?

All our products are generally knockdown. Table Bases and Table tops are flat packed. If you require assembly the cost will be quoted based on the size of the project.

How can I track my order?

As soon as your items are dispatched from our warehouse you will be given a tracking number if applicable.
 

AFTER SALES INFORMATION:

Do your products come with a warranty?

Yes, the majority of our products come with a minimum of 2 years warranty.

Can I void my warranty?

StyleNations will not warrant products that receive normal wear and tear, our warranty covers structural damage. If there is a fault due to misuse Stylenations will not be able to extend the product's warranty.